Uvjeti korištenja
BELJE plus d.o.o.
A limited liability company operating in agriculture, processing industry and trade in goods.
Telephone: 00385 31 790 200
Address: Svetog Ivana Krstitelja 1a, 31326 Darda
OIB: 35385249539
MB: 4938950
President of the Management Board: Damir Leko
Management Board Member: Marko Gladović
Supervisory Board Chair: Davor Doko
Supervisory Board Members: Ivana Širić – zamjenica predsjednika Nadzornog odbora, Silvana Hodak
Share Capital: 175.563.500,00 €, paid in full
Bank:
Erste&Steiermaerkische Bank d.d.
Registered office: Ivana Lučića 2, Zagreb
IBAN: HR9324020061100914792
SWIFT: ESBC HR22
Bank:
Zagrebačka banka d.d.
Registered office: Trg bana Josipa Jelačića 10, Zagreb
IBAN: HR1323600001102710880
SWIFT: ZABA HR2X
General Provisions
These General Terms of Website Use and Use of the Webshop Service (“General Terms”) govern users’ use of the websites and the Webshop service.
Terms shown in bold have the following meanings:
BELJE plus d.o.o. has its registered office at Svetog Ivana Krstitelja 1a, Darda, and is entered in the Commercial Court register in Osijek under MBS 081180395, OIB 35385249539.
Websites means all websites owned by BELJE plus d.o.o.
User means any individual with permanent or temporary residence in the Republic of Croatia who accesses the websites.
Webshop service enables registered users to purchase BELJE plus d.o.o. products through the websites. By accessing and using the websites through appropriate technical means, every user agrees to comply with these General Terms and be bound by their provisions.
Restrictions on Use and Liability
The user agrees not to:
- Use the websites in any way contrary to applicable law.
- Submit or distribute unlawful content, including harmful, threatening, harassing, vulgar or pornographic material, hate speech or racial intolerance, material infringing others’ rights or interests, or similar content.
- Modify, delete or destroy any website data.
- Use the websites to violate third party rights, including confidentiality, intellectual property or other rights or interests.
- Use the websites to send emails contrary to these General Terms.
- Submit or distribute illegal software, including viruses, spyware, Trojans or similar software.
Documents, data and information published on the websites may not be reproduced, distributed or used commercially without BELJE plus d.o.o.’s express consent, or in any way that may harm BELJE plus d.o.o. or a third party. They may be used only for individual needs, respecting copyright, proprietary rights and third party rights.
By using website content, the user accepts all risks arising from website use and agrees to use the content only personally and at their own risk.
BELJE plus d.o.o. disclaims all liability arising from or connected with website use, users’ use or misuse of its content, or resulting harm to users or third parties.
BELJE plus d.o.o. may change content, discontinue the websites or restrict access without notice and accepts no liability for resulting consequences.
BELJE plus d.o.o. accepts no liability for consequences of technical unavailability of the websites.
BELJE plus d.o.o. reserves the right to change product prices.
BELJE plus d.o.o. may block IP addresses or users engaging in conduct contrary to these General Terms and accepts no liability for doing so. BELJE plus d.o.o. is not liable for users’ computer equipment or telecommunications costs incurred accessing the websites or Webshop service.
Intellectual Property
The user acknowledges that all website content belongs exclusively to BELJE plus d.o.o. or its authorised rights holders.
Website use grants a limited, non exclusive, non transferable, revocable licence to view content for personal purposes.
For clarity, BELJE plus d.o.o. retains all other rights in website content and transfers none to the user. Content use is prohibited except as permitted by these General Terms or instructions on the websites.
In particular, users may not download, reproduce, modify, edit, distribute, display, delete, send, sell, resell, adapt, alter, create derivative works from, incorporate into other websites or media, or otherwise use content beyond personal home use.
Where expressly permitted, users may download specified content, solely for personal use and in full compliance with these General Terms. Data uploaded by users, including photographs, become the exclusive property of BELJE plus d.o.o.
Statement on Collection of Personal Data
BELJE plus d.o.o. protects customers’ personal data by collecting only essential basic information required to fulfil its obligations; informing customers how information is used; and regularly offering choices, including removal from marketing lists. Data are kept strictly confidential and available only to employees who need them for their work. Employees and business partners must respect privacy protection principles.
By ticking the relevant box or clicking the button accepting the General Terms, users consent to collection, use, processing and transfer of personal data needed to use the websites, including:
- Processing by BELJE plus d.o.o. under the Personal Data Protection Act for internal records, other services, customer databases, new product and service notifications, and service improvement; and disclosure to third parties for service delivery, protection of users’ interests and prevention of misuse.
- Better understanding individual needs and requirements and improving all BELJE plus d.o.o. services.
- Providing information to others as necessary for these purposes.
BELJE plus d.o.o. uses these data only to fulfil contractual obligations, understand users’ needs, habits and requirements, and develop and improve services. It collects, processes and publishes Webshop usage information without revealing users’ identities or identifying personal data.
Personal data are retained only as long as needed for these purposes, then securely destroyed, deleted or anonymised.
BELJE plus d.o.o. does not disclose personal data to third parties other than companies in its corporate group.
Data are kept securely with reasonable administrative, technical and physical safeguards against unauthorised use, access, disclosure, copying or alteration. Access is restricted to authorised persons.
Users may contact BELJE plus d.o.o. directly with questions about personal data.
On request, users’ personal data will be removed, but access to certain website content will consequently be unavailable. Users warrant that personal data supplied are complete, truthful, accurate and current.
Product Returns and Complaints
BELJE plus d.o.o. is responsible for product defects in its online shop under applicable Croatian law, particularly the Civil Obligations Act.
Products are packed to prevent damage during normal transport and delivery handling.
Customers may complain or return products within fourteen (14) calendar days of delivery if defects are noticed on receipt or products are faulty. Following a return or replacement request, BELJE plus d.o.o. will refund the registered user to the account specified or provide a replacement within thirty (30) days of receiving the returned product at the address on the complaint form.
Customers may refuse visibly defective products on receipt without paying their delivery costs. Products properly accepted are deemed free of visible defects. Claims for material defects remain available within the periods and on the grounds in the Civil Obligations Act. Send written complaints to webshop@belje.hr or BELJE plus d.o.o., Industrijska zona 1, 31326 Mece, Marketing Department.
Download the unilateral contract withdrawal form here.
Return products to the address notified on the complaint form. The customer pays return costs and must return products in their delivered condition and original commercial packaging.
If a complaint is clearly unjustified or a fault results from improper handling or use, BELJE plus d.o.o. need not refund or replace the product. It will be returned at the customer’s expense with a written explanation.
For a justified refund or replacement request, BELJE plus d.o.o. pays the cost of resending the product.
If the wrong product was packed, the customer must report this within fourteen (14) days. The incorrect product is returned at BELJE plus d.o.o.’s expense, and the ordered product or refund, as requested, will be provided within fourteen (14) days of receipt. If an ordered and paid product does not arrive, the customer must report this within eight (14) calendar days of its expected arrival. Within that period, BELJE plus d.o.o. must investigate and inform the user how the complaint will be resolved.